We look forward to welcoming all of our guests back to the Lodge on the Loch Hotel.
 
We took this opportunity to re-evaluate all of our policies and procedures to ensure that you feel safe and secure during your entire stay. We are constantly reviewing and updating our practices in line with the UK & Scottish Government.
 

Reception

Sanitising stations are located throughout the hotel
 
Introduction of clear perspex or glass screens
 
Room keys will treated with disinfectant on hand in and out
 
During this time we will only be accepting card payments
 
Social distancing and information signage in place
 
Social distancing marked out on floors where necessary
 
Check-in 3pm - 8pm
 
On arrival you will receive your welcome pack, this includes your sanitized room key, breakfast, evening menu, invoice and comment cards.
( guest data we already have that info)
 
 

Bedrooms

 

We have removed some soft furnishings such as cushions and throws, also magazines, hotel directories and brochures from the bedrooms
 
New cleaning procedures and equipment have been introduced to protect guests and staff working in our housekeeping teams
 
Housekeeping staff will focus on commonly touched surfaces
 
If a bedroom is occupied by the same guest for more than one night we will not service room unless requested in advance
 
All laundry is washed at a temperature which guarantees elimination of any potential trace of Covid-19.
 
Bathroom toiletries are changed and quarantined after each stay
 

Breakfast

 

Tea/Coffee available in reception only takeway will be serve in papercup.
 
(Breakfast pack) Including sandwich, orange or apple juice, some fruit and biscuits, you will have to preorder breakfast by 19:30.
 
Late arrivals can be arrange via text message 07835237221
 

Dinner

 

If you wish to have dinner at the restaurant you will need to make a reservation please inform receptcion team at the time of checkin or via text message.
 
Restaurant opening hours 6pm-20pm Bar 4pm-20pm
 
In our restaurant we are spacing tables apart to provide social distancing. Regular cleaning and sanitising of tables between sittings.
 

Check out

 

To facilitate a contactless check out, we will ask you to pay any outstanding balance in the evening.
 
On vacating your room we ask you to leave your windows opento ventilate it.
 
Please leave your room key in the box located at reception to be sanitised for future guests.
 
Our reception has limited hours if you wish to contact us you can call us between 8 am - 11 am or 15pm - 22pm
 

Please if you have any questions during your stay please don't hesitate to speak with a member of the staff. Bring back (distantly and responsibly) socialising. :)

Thanks your staying with us.